Privacy Policy

Scope and role of this document

This Privacy Policy describes how personal data may be collected, used, stored, and shared when you use BC.GAME. Where a specific detail is not available in public policy text, check official terms/policy in the account area.

India-facing note

If you access BC.GAME from India, your rights and available complaint or escalation routes may depend on your jurisdiction and the policies applied to your account. You are responsible for ensuring your use is compliant with applicable local requirements.

Brand and operator

Operator: Twocent Technology Limited
Company number: 000041939
Registered address: Sea Urchin Street, San Pedro, Ambergris Caye, Belize

Categories of data

BC.GAME may process the following categories of personal data:

Account and identity data

• Username or account identifiers
• Contact details (email and similar identifiers)
• Verification data (documents or verification results)
  Retention: Not provided

Transaction and financial data

• Deposit and withdrawal records
• Payment method identifiers (limited to what is necessary for processing and fraud controls)
  Retention: Not provided

Technical and usage data

• Device and browser signals
• Log data (timestamps, pages visited, security events)
• Approximate location derived from technical signals (where applicable)
  Retention: Not provided

Communication data

• Support tickets, chat transcripts, and emails
  Retention: Not provided

Purposes of processing

BC.GAME may process personal data for:

• Providing and operating the service (account access, gameplay access, wallet operations)
• Security, fraud prevention, and platform integrity controls
• Compliance checks (including KYC/AML where applicable)
• Customer support and dispute handling
• Service improvement, troubleshooting, and analytics (aggregate where possible)
• Marketing communications (where enabled and allowed by applicable rules)

Lawful bases

Depending on the context, BC.GAME may rely on:

• Contract performance — to provide the requested service features
• Legal obligation — where compliance duties apply
• Legitimate interests — security, fraud prevention, service improvement
• Consent — for optional marketing or certain cookie categories (where implemented)

Cookies and similar technologies

BC.GAME may use cookies or similar technologies to:

• Keep sessions active and support authentication
• Remember preferences
• Help prevent abuse and detect suspicious activity
• Produce aggregate analytics for service performance

If cookie controls are not available in public settings, check official terms/policy in account area or browser controls.

Recipients and processors

BC.GAME may share data with third parties that support service delivery, such as:

• Payment processors and transaction monitoring providers
• Identity and verification providers
• Hosting, security, and anti-abuse vendors
• Customer support tooling providers

Specific vendor lists: Not provided.

Cross-border transfers

Because online services and vendors may operate internationally, data may be processed in multiple jurisdictions. Safeguards and transfer mechanisms: Not provided.

Security measures

BC.GAME may apply technical and organizational measures such as access controls, encryption where applicable, logging, and monitoring. Specific controls and standards: Not provided.

Data retention

Retention periods vary by data type and purpose. Exact retention schedules: Not provided.

Your rights

Depending on your jurisdiction, you may have rights such as:

• Access to your data
• Correction of inaccurate data
• Deletion (where legally permitted)
• Restriction or objection to processing
• Data portability
• Withdrawal of consent (for consent-based processing)

Some requests may be limited if retention is required for compliance, security, or dispute handling.

How to submit a privacy request

Step 1 — Prepare request details (account identifier, request type, relevant timestamps)
Step 2 — Submit via support channels (email or Help Center)
Step 3 — Complete identity verification if requested
Step 4 — Receive outcome or follow-up questions from support

Support channels: Live Chat; Help Center; Email support@bc.game; help@bc.game
Data contact: Not provided (use support channels for data requests)

Definitions

Personal data — information that identifies or can reasonably be linked to a person.
Processing — any operation on data (collection, storage, use, disclosure, deletion).
Controller — the entity determining why and how data is processed.
Processor — a service provider processing data on behalf of the controller.